Frequently Asked Questions
What type of services do you provide?
We are a full service digital marketing agency, that means that we can take on a project from just an idea and take it to a full blown ecommerce empire. Or we can simply fill in gaps in you and your teams experience. As a by no means exhaustive list we provide:
- Market Research,
- Web Development & Maintenance
- Online Store Setup
- Digital Marketing Strategy Development
- Social Media Management
- SEM (Google AdWords, Bing, Google Shopping etc)
- Affiliate Marketing Program Setup
- Conversion Rate Optimisation
- Product Photography & Video Production
- Marketing Auditing & Review
- Marketplace Management (eBay, Etsy, AliExpress, Catch etc)
- Online Retail Training
- Social Media Training
And much more, in fact so many things we can’t list them all here.
What if you don’t provide the services I need?
Look, we know what we are good at, we also know what we aren’t good at. However, we can certainly recommend you another agency that we know is shit-hot at the area you are looking in. So ask away! Either way you are guaranteed to find the perfect person for you.
Do you have a rates card?
Not a rates card as such. You see, as we provide so many services, and the more services you group together the bigger the overall strategy and the better deal we give you. A standard rates card doesn’t really reflect the type of deal we can put together. So tell us what you are looking for, drop us a line and we will brainstorm the best, most cost-effective way to put it together – and we will provide you with a itemised written quote that you can breakdown.
I don’t have the funds to pay you to do it all, but can you teach me how instead?
Absolutely! We also offer mentoring sessions, information session, e-courses or can just do one-on-one teaching on the exact thing you need to learn for your business. We just charge an hourly rate for this service.
How quickly can you provide a service? What if I need to adjust my strategy?
We are a tight-knit company and can move very swiftly. We have been known to have a discovery phone call in the morning and have a full digital strategy plan underway in the afternoon. If you know exactly what you want and can give it to us in as much detail as you can, we can move very quickly.
We also have an on demand emergency service so if you need a development or marketing channel adjustment (E.g. We have new XYZ product, it's going to a hot seller, move spend to Google AdWords urgently) at night or over the weekend.
How much do your services cost?
Again that really depends on what you are looking at. But we do cater to all budgets and no matter what your budget is, we can put together a package to suit. We factor in our fees to your marketing spend budget to give you one simple invoice per month. Fixed services such as website builds and channel setup are quoted separately for your convenience. We manage budgets as low as $1000.00 per month up-to $100,000.00, it really depends on the scope and scale to reach your market effectively.
I’m not in Australia, does that matter?
Nope. We have customers all over the world.
Do you design and build websites?
We sure do! We have Web Developers on staff, as well as graphic designers, writers, digital marketers, social media managers and loads of other really smart people. Whether you need a sign single product online store or a bohemeith – we can help you!
What payment options do you have available?
Typically for fixed project services we ask for 50% of payment up-front, and the rest upon completion. However for ongoing digital marketing budget we require payment 30 days in advance if we are allocating spend. If you're allocating spend and taking direct billing, our service fee requires payment on 30 day terms. If you have used our services before (and were a prompt payer) – we can negotiate terms.
Can I meet you in person or over Skype? I like to see who I’m dealing with.
Hell yes! We too like to meet our clients face to face when and where we can. If you are coming to our office, just bring cake!
Things we do also
A/B Split Testing, Abandoned Cart Optimisation, Ebook creation, Video Facebook Timelines, Sales Funnels, Conversion Rate Optimisation, Market & Product Research and More!
I’m not a good writer, can you write the content for me?
Yep sure can! Our head content writer has written over 10,000 articles, has four best-selling books and has written for newspapers and magazines all over the world. We also have a stable of writers around Australia that we can recommend that work on a contract basis as part of your overall Digital Marketing Strategy.